Shipping Policy

How long will it take to receive my order?

Keep in mind this is a small business so please allow 5-7 business days (not including holidays) to process your order. Your package will arrive within 1-3 business days once your order has been processed. If there is a significant delay in the shipment of your order, we will contact you via email. As soon as it ships, you’ll receive a shipment notification email with a tracking number.

What if my order is lost or damaged in transit?

Meraki Scent Studio takes pride in ensuring every package is securely packaged for a stress-free shipping experience. We use durable, rigid shipping boxes designed to protect against side and corner impacts, tested in UPS, FedEx, and USPS shipping environments. While our packaging provides a strong defense against typical shipping conditions, please note that we have no control over the handling of packages by USPS or UPS once your order is dropped off at the courier location.

If your package does not arrive or arrives damaged, please reach out to us at hello@merakiscentstudio.com within 7 days of the delivery date. We will assist you in filing a claim with the carrier and, if possible, replace your order. If stock is unavailable, we will issue a full refund for the affected items.

Do you ship internationally?

At the moment, we do not ship internationally, but we hope to in the near future.

Return Policy

Can I return or exchange my order?

Due to the nature of limited-release products and our commitment to quality, we do not accept returns or exchanges at this time. All sales are final. We are a small team, and every order is carefully hand-crafted with care to ensure the best possible product. If you encounter an issue with your order, please contact us at hello@merakiscentstudio.com, and we’ll do our best to assist you.